FAQ
Orders & Shipping
When will my order be shipped?
Orders are processed within 1–2 business days. Once your order has been shipped, you’ll receive a confirmation email with tracking details.
How long does delivery take?
Delivery usually takes 6–10 business days, depending on your location and local carrier.
Do you ship internationally?
Yes, we ship to the UK and selected international destinations. Shipping options are shown at checkout.
How can I track my order?
Once your order has shipped, you’ll receive a tracking link by email. You can also track your order via the link in your shipping confirmation.
Returns & Refunds
What is your return policy?
You may return your item within 30 days of receiving your order, provided it is unused and in its original condition.
How do I request a return?
Please contact our customer support at returns@noirlise.com with your order number, and we’ll guide you through the return process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Product & Care
How do I care for my bag?
We recommend spot cleaning with a damp cloth. Avoid machine washing to maintain the shape and finish of the bag.
Are your bags suitable for daily use?
Yes. Our designs are made to be lightweight, functional, and durable — perfect for everyday essentials.
Payments & Security
Which payment methods do you accept?
We accept major credit and debit cards, as well as secure express checkout options such as PayPal and other secure express checkout options
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through Shopify’s trusted payment system.
Contact & Support
How can I contact customer support?
You can reach us at support@noirlise.com. We aim to respond within 24 hours on business days.
I entered the wrong address — what should I do?
Please contact us as soon as possible at support@noirlise.com. If your order hasn’t shipped yet, we’ll do our best to update the address.